SHIPPING & RETURNS
AUSTRALIAN SHIPPING
We use Australia Post for all our shipping. Once you place an order, an email with tracking number will be sent to you.
FREE SHIPPING for orders of $50 & over
For orders under $50, a flat rate of $5 applies.
EXPRESS SHIPPING is available for a flat rate of $10.
EXPRESS SHIPPING is available for a flat rate of $10.
PS: If using a discount code, an order must reach $50 after discount has been applied to receive free shipping.
AUSTRALIAN SHIPPING TIMES
Our lovely local fulfillment centre are working extra fast to prepare and pack your pretty little order, that usually takes 1-2 business days.
Shipping days do not include weekends or public holidays.
From there, we use Australia Post and you can check when your delivery might arrive here:
OUR POSTCODE IS 6107
STANDARD SHIPPING: about 3-9 business days
EXPRESS SHIPPING: about 2-3 business days
For more information, see Australia Post current delivery times.
INTERNATIONAL SHIPPING
For most Standard and Express Shipping, we use Australia Post followed by your country’s local mail carrier.
Once you place an order, an email with tracking number will be sent to you.
Once the parcel lands in your destination country, the tracking number may update to your local mail carrier.
Please check your local mail carrier website for more information.
| STANDARD | Standard Delivery Time |
EXPRESS |
Express Delivery Time |
|
|
New Zealand |
$10 |
7-14 |
$20 |
6-12 |
|
Asia* |
$15 |
20-30 |
$30 |
15-20 |
|
US & Canada |
$15 |
10-15 |
$30 |
5-10 |
|
UK & Europe* |
$20 |
15-20 |
$40 |
7-14 |
|
Rest of the World |
|
COURIER ONLY $40 |
15-20 |
*Only specific countries in Asia and Europe are suitable for the above shipping route, kindly see table below for more information.
| ASIA | Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Myanmar, Nepal, Philippines, SIngapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam |
| EUROPE | Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Kosovo, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom. |
For all other countries not included in the above table, unfortunately your orders will be shipped via courier only due to high risk of parcel theft or parcel lost in transit.
PS: We can ship to International PO Boxes.
Due to COVID-19 restrictions, some countries are experiencing delays or are not currently accepting deliveries.
Please check destination country postal service and estimated delivery times using the link below:
OUR POSTCODE IS 6107
TAXES & DUTIES
Our International shipping fees do not include possible taxes and duties which could be applied by customs in your country. Once your parcel has left Australia, any additional charges including import taxes, custom duties or any other fees imposed are at your expense.
To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as “merchandise” even if you are buying it as a gift for someone else.
If you have any questions or special shipping needs, please contact hello@sunslayer.com.au
RETURNS/REFUNDS
Unfortunately, due to hygiene reasons, we do not do returns or refunds.
If you have any problems with your order, please contact us via our contact page or email us at hello@sunslayer.com.au.
ADDITIONAL INFORMATION
If you made a mistake with your order or delivery address, it is pretty hard for us to change it as there is often little to no time between your order being confirmed and our team packing it up.
However, we’ll always try our best to accommodate requests so please email us ASAP at hello@sunslayer.com.au and we’ll see what we can do.
If a change of address is made directly with your local post office or Australia Post,
SUNSLAYER will not be held responsible for any lost or misdelivered parcels.
SUNSLAYER is not responsible for any lost or stolen packages or packages delayed in transit.
If your SUNSLAYER order is damaged or faulty on arrival, please send a picture of the product ASAP to hello@sunslayer.com.au within 7 days of receiving the goods and quote your order number and we will follow up with Australia Post.
Please note that a $15 redelivery fee will apply if you enter an incorrect address and the parcel is returned to us or if you did not pick up your item from the post office and the parcel is sent back to us.