Order came quickly and very cutely (and sustainably) packed. Super cute compact and I love that it is easy to refill when empty. It's easy to use, and would be great for someone with mobility issues as it slides open with a click stopper when open or closed. Feels heavy and luxurious! The balm itself is smooth, with no discernible 'taste' when on the lips, and the colour is subtle but very pretty. Happy with my purchase :)